We want you, your mom and dad to be delighted, enchanted about your experience with us.
Our return policy is simple. If you are not 100% totally and unconditionally satisfied for any reason whatsoever, return it. We will happily accept packages within 30 days of the sale date and we will give you a complete refund. All returns are required to have a Return Authorization Number issued within four weeks to return the item(s).
Oh, yeah! We will also pay for the returning shipping*. All we ask is that the product is not used or expired, is in the same condition you received it and is in the original box and/or packaging.
Please, ask your mom or dad to email us at firstname.lastname@example.org and let us know why would you wish to return your product and we will get back to you within 24 hours with the exactly location to return. Your product will be given to a nonprofit pet organization.
Beautifully cute huh?
* Your refund will be in the same form of payment you used when you paid. We will also cover the shipping costs if you are returning due to a result of a damaged or manufacturing product or shipping error.
We can cancel or modify your order as long as it has not been sent to our warehouse for processing yet. If the request is made after the order was sent to the warehouse, the return procedures will need to be followed upon receipt of the merchandise by the customer.
Please note that our order fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. Therefore, once the order has been sent to our warehouse for processing, neither you nor our customer service staff will be able to cancel or modify it. We are not responsible for orders that cannot be canceled or modified after an order has been submitted.
If an order is damaged in transit by UPS or USPS (insured packages) we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped without declared value can only be credited up to $100. To file a damaged package claim please send the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims on average are completed 2 to 3 days after the date of inspection.